Policies
Apply to all clients — no exceptions. These keep the schedule fair and Kate sustainable.
Booking
- Book at least 2 weeks in advance to guarantee availability.
- A deposit is required to confirm your booking. TODO for Kate: confirm deposit % — one source says 50% (due 2 weeks before start), another says 25% to confirm.
- Full payment is due one week before the start date of your visits.
- Bookings under 2 weeks out require full payment immediately.
- Last-minute bookings (48 hours or less) are subject to an additional $25 fee.
Cancellation
- More than 48 hours notice: No charge — full refund.
- 24–48 hours notice: 50% of total booking is non-refundable.
- Less than 24 hours notice: 100% of the booking is non-refundable.
- Life happens. Genuine emergencies and life circumstances are reviewed case-by-case and refunds may be issued at Kate's discretion.
Payment methods
Existing clients pay through their Time To Pet client portal (Stripe-secured). For new clients without portal access yet, Kate accepts:
- Venmo (friends & family only)
- PayPal
- Zelle
- Check
Holidays
Holiday rate / availability policy goes here. Kate's rate sheet references "Regular (Non-Holiday) Bookings," so a separate holiday policy exists somewhere.
Vaccinations & vet info
Vaccination requirements (rabies, distemper, FVRCP, etc.) and how Kate handles vet emergency contacts. Kate to fill in.
Each visit is a separate charge
If Kate leaves your home and returns later in the day, that counts as a new visit and is billed accordingly. This keeps pricing transparent and ensures Kate can give every visit her full attention.